Privacy Notice

At Your Wellbeing Hub (a trading name of SJD HR Consultancy Ltd.,) we’re committed to protecting and respecting your privacy.

This Privacy Notice explains when and why we collect personal information about people who visit our website and interact with Your Wellbeing Hub via telephone, email and any other forms of correspondence. It covers how we use this information, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Notice from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using this website and corresponding with Your Wellbeing Hub you’re agreeing to be bound by this Notice.

Any questions regarding this Notice and our privacy practices should be sent by email to info@yourwellbeinghub.co.uk.

Who we are?

We’re Your Wellbeing Hub (a trading name of SJD HR Consultancy Ltd.), a Mental Health training company based in the heart of Reigate, Surrey. Our aim is to provide Mental Health training with little fuss and complication.

SJD HR Consultancy Ltd. is a registered company (no. 11490715). The registered address is Flat 1, 74 Holmesdale Road, Reigate, Surrey, RH2 0BX.

What information do we collect?

 

We obtain information about you when you email, telephone or correspond with Your Wellbeing Hub, for example when you contact us about products and services.

What type of information is collected from you?

The personal information we collect might include your name, address and email address.

If you purchase a product from us and pay online, payment is completed by Paypal, who specialise in secure online payments.

Below is an in-depth summary of the different categories of data we may use.

Communication Data that includes any communication that you send us whether that be through the contact forms on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this

processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer Data that includes data relating to any purchases of goods and / or services such as your name, title, billing address, delivery address, email address, phone number, contact details and purchase details. We process this data to supply the goods and / or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract

between you and us and / or taking steps at your request to enter into such a contract.

How is your information used?

We may use your information to:

- Process orders that you have submitted;

- Carry out our obligations arising from any contracts entered into by you and us;

- Seek your views or comments on the services we provide;

- Notify you of changes to our services;

- Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, events, other activities and promotions of our companies’ goods and services;

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

How you can access and update your information?

Under data protection laws you have rights in relation to your personal data. These rights include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and where the lawful ground of processing is consent, to withdraw consent.

The accuracy of your information is important to us. If you change email address, or any other information we hold is inaccurate or out of date,

or you wish to exercise any of the rights set out above, please email us at info@yourwellbeinghub.co.uk.

You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case we will notify you.

Use of “cookies”

Like many other websites, the Your Wellbeing Hub website uses cookies. “Cookies” are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. It is possible to switch off cookies by setting your browser preferences.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Similarly, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us will not be transferred to countries outside of the European Economic Area (EEA).

Data Security

We have security measures in place to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential. We have procedures in place to deal with any suspected data breach and will notify you and any applicable regulator of a breach if we are legally required to do so.

Non-sensitive details (your email address etc.) are transmitted normally over the internet and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements.

When deciding what the correct time period is to keep data, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

 

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Review of this Notice

We keep this Notice under regular review. This notice was last updated in August 2020.